Kwa-TELUS Health, siyawabona amandla okuguqula ezinto ezintsha ezifana ne-Artificial Intelligence (AI). Sikholelwa ukuthi i-AI izothuthukisa amakhono abantu futhi isize ekuletheni imiphumela engcono yokwakha ikusasa elingcono.
Funda ngemicimbi yethu e-Canada yonke kwi-Responsible AI
Indlela ye-TELUS Health yokusebenzisa i-AI ngendlela eqotho isuka ekuzibophezeleni kwethu ekubekeni amakhasimende kanye nemiphakathi kuqala, kanye ne-TELUS Trust Model, ekhuthaza ukusetshenziswa kwemininingwane ngezindlela ezakha ukwethembana, ngokwenza into ewusizo, ukukhuthaza inhlonipho kanye nokuletha ukuphepha. Sisebenzisa i-AI ngobuqotho, silandela imigomo yenkambo elungile, okuhlanganisa ukusebenzisa imininingwane ngobuqotho ngendlela ehambisana ne-TELUS Health Corporate Privacy Commitment | TELUS Health. Sihlose ukukhuthaza indawo lapho i-AI iyithuluzi lokuthuthukisa ukuthenga kwamakhasimende kanye nemiphakathi yethu ngezinhlelo ezinhle zomphakathi.
Imibuzo Evame Ukubuzwa
Iyini i-Generative AI (GenAI)? Futhi isetshenziswa kanjani kwa-TELUS Health?
I-Generative AI uhlobo lwe-AI olwakha izinto ezintsha—njengombhalo noma izithombe—ngamaphethini eliwafunda kwimininingwane. Isiza amabhizinisi ukuba enze imisebenzi ikwazi ukuzenzekela, athuthukise izinqumo, futhi akwazi ukunika amakhasimende okuqondene nawo ngqo.
I-TELUS Health isebenzisa i-GenAI ukuthuthukisa ukusebenza kahle ngokweseka amaqembu angaphakathi afana nabasebenzi base-call centre, abasizi bezempilo, kanye nodokotela nabahlengikazi ekuphenduleni imibuzo yamalungu. Ngaphezu kwalokho, i-GenAI inika ama-chatbot amandla okusiza abasebenzisi ngqo, yenza kube lula ukuxhumana kanye nokuthuthukisa ukusebenza kwezinsizakalo.
Uma ufuna ukufunda kabanzi ngendlela i-AI esebenza ngayo, bheka i-Destination AI ehlinzekwa yi-CIFAR noma i-workshop ye-TELUS Wise yokufunda ngobuchwepheshe ku-Responsible AI.
I-TELUS Health iyisebenzisa kanjani i-AI ngendlela eqotho?
I-TELUS Health izinikele ekusebenziseni i-Responsible-AI, nokuba isibonelo esihle sokusebenzisa ubuchwepheshe ngobuqotho emhlabeni wonke. Kusukela ngo-2019, i-TELUS yenza isibophezelo somphakathi sokusebenzisa i-AI ngobuqotho ku-telus.com kanye nokunikeza ulwazi nezibonelo zendlela i-AI esebenza ngayo, futhi kusukela ngaleso sikhathi, iqhubekile nokuhola imikhuba ehamba phambili yokusebenza kwe-AI okuqotho nokwethembekile.
Kwa-TELUS Health, sisebenzisa i-AI ukusiza ukuthuthukisa ukuthenga kwamakhasimende, imikhiqizo nezinsizakalo zethu, ukwethula izipesheli ezihamba phambili ngesikhathi esifanele kanye nokufaka isandla ekwenzeni okuhle emphakathini. Nayi eminye imininingwane kwiwebhusayithi yethu.
Lapho i-TELUS Health isebenzisa i-GenAI ngomhlinzeki wezobuchwepheshe, kusetshenziswa izilawuli eziqinile kanye nezivikelo ukuqinisekisa ukuthi abahlinzeki bezinsizakalo basebenzisa imininingwane njengoba kudingeka kuphela ukuze i-TELUS Health ikwazi ukukunikeza izinsizakalo.
I-TELUS Health iyigcina kanjani imininingwane yami iphephile?
I-TELUS Health ithatha izinyathelo ezibanzi ukuqinisekisa ukuphepha kanye nobumfihlo bemininingwane yamakhasimende. Lokhu kuhlanganisa imithetho eqinile yokufinyelela kwimininingwane, ukuqapha okuqhubekayo, kanye nokuhlolwa njalo kwezokuphepha.
Ukufinyelela komsebenzisi kuvikelwe ngezindlela zokuqinisekisa eziphephile, futhi ithimba lethu lilandela izinqubo zokuphepha eziqinile ukuvikela imininingwane ngaso sonke isikhathi.
Njengengxenye yokuzibophezela kwethu okuqhubekayo ekubekeni amakhasimende kuqala, sinenqubomgomo yeminyaka yokuvikela ubumfihlo kuyo yonke imisebenzi yebhizinisi lethu. Vakashela ku- Ubumfihlo namakhukhi | TELUS Health ukuthola ulwazi olwengeziwe.
Yimiphi imininingwane esetshenziswa yi-TELUS Health ku-GenAI?
I-TELUS Health isebenzisa imininingwane etholakala emphakathini, njengamawebhusayithi, imibhalo, kanye nemininingwane etholakala mahhala, emikhiqizweni yethu ye-GenAI. Siphinde sisebenzise imininingwane yangaphakathi, njengemibhalo yenqubo. Izinsizakalo zethu ze-GenAI zigxile kakhulu kulwazi lomphakathi kanye nolwangaphakathi. Ukusebenza kwethu okuningi akubandakanyi ukucubungula Imininingwane Yabantu Ebucayi. Lapho i-GenAI isetshenzelwa ukucubungula Imininingwane Yabantu Ebucayi, uzokwaziswa ngokucacile ngaphambi kokuthola izinsizakalo.
Ngabe i-TELUS Health isebenzisa i-GenAI kwizinsizakalo ezibhekene nabasebenzisi?
Kwa-TELUS Health I-GenAI isetshenziswa kwizinsizakalo ezibhekene nabasebenzisi, ngokuvamile ngama-chatbots asebenzisa i-AI. La ma-chatbot asiza abasebenzisi ukuthola ulwazi abaludingayo ngokushesha, okuvame ukwenza kube lula futhi kusheshe kunokuphequlula noma ukuzibhekela.
Ngabe sizobazisa abasebenzisi bethu ngokusetshenziswa kwe-GenAI?
Yebo, i-TELUS Health izokwazisa abasebenzisi bayo ngokusebenzisa kwayo i-GenAI.